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When can I expect my order to arrive?
Do you ship internationally?
Do you offer refunds?
How will my item be shipped?
Do you combine shipping?
How can I pay?
Can I pay with a personal or business check?


When can I expect my order to arrive?
Items are shipped within 1-2 business days of receiving cleared payment. Depending on the shipping method, you can expect your item within 3-10 days. Some shipping methods, such as Media Mail, may take a bit longer than this.

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Do you ship internationally?
The only country outside of the U.S. that we currently ship to is Canada.

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Do you offer refunds?
We will provide refunds for listing errors or in other circumstances on a case by case basis. In order to be eligible for a refund, you must contact us within three days of receiving your package. In order to receive a refund, you must return the item in the condition it was received within 10 days of receiving it.

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How will my item be shipped?
We ship via the U.S. Post Office. Generally, items will be shipped via First Class Mail or Priority Mail, but we occasionally use Parcel Post for heavier items and Media Mail for books. For Canadian customers, we will only ship via Airmail or Global Prioirty Mail. If you would like your item shipped via a different carrier, such as UPS, we will make every effort to accomodate you.

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Do you combine shipping?
Yes! We are happy to combine shipping on most items. There are some exceptions,such as when items are too large to be shipped together or when items should not be shipped together,such as fragile glassware and heavy unbreakable items. We will be happy to provide shipping quotes for multiple items prior to purchase.

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How can I pay?
We offer online payments through Paypal or Google Checkout. You may also send us a money order or cashier's check.

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Can I pay with a personal or business check?
We do not accept payment via personal or business check. You are welcome to use the echeck payment feature offered through Paypal. Mailed personal or business checks will be returned to you.

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Last Updated: 13 May 2007 09:47:38 PDT home  |  about  |  terms  |  contact
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